Introduction
RW Coldstore Construction Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
We are the data controller for the personal data we process. If you have any questions about this policy, please contact us at [email protected].
What data we collect
We may collect the following personal data:
Information you provide directly
- Contact form submissions — name, company name, email address, phone number, service interest, and project details
- Email correspondence — any information you provide when contacting us by email
- Telephone enquiries — information you share during phone conversations
Information collected automatically
- Analytics data — pages visited, time on site, traffic source, device type, browser type, and approximate geographic location (via Google Analytics 4)
- Search performance data — search queries, click-through rates, and page indexing data (via Google Search Console)
- Cookie data — as described in our Cookie Policy
How we use your data
We use personal data for the following purposes:
- Responding to enquiries — to review your project requirements and respond to your contact form submissions or emails
- Project discussions — to follow up on enquiries where there may be a fit for our services
- Website improvement — to understand how visitors use our website and improve content, performance, and user experience
- Legal compliance — to comply with applicable laws and regulations
Legal basis for processing
We process your data under the following legal bases as defined by the UK General Data Protection Regulation (UK GDPR):
- Legitimate interest — processing enquiry data to respond to potential clients and operate our business
- Consent — where you have given consent for analytics cookies to be placed on your device
- Legal obligation — where we are required to retain data by law
How we store and protect your data
Your personal data is stored securely and access is restricted to authorised personnel only. We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
Form submission data is stored securely and only accessible to relevant members of our team. We do not store payment or financial information.
Data retention
We retain personal data for the following periods:
- Contact form data — retained for up to 24 months from the date of submission, unless an ongoing project or business relationship exists
- Analytics data — retained in accordance with Google Analytics 4 default retention settings (14 months)
- Email correspondence — retained for the duration of any project or business relationship, plus a reasonable period thereafter
You may request deletion of your data at any time by contacting us.
Data sharing
We do not sell, rent, or trade your personal data to third parties. Your data may be shared with:
- Google — analytics and search performance data is processed by Google Analytics 4 and Google Search Console under their respective data processing terms
- Service providers — where necessary to operate our website (e.g. hosting providers), under appropriate data processing agreements
- Legal authorities — where we are required to do so by law
Your rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to request your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interest
- Right to withdraw consent — to withdraw consent for cookie-based data collection at any time
To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses cookies to provide analytics functionality. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has not been handled correctly. Visit ico.org.uk for more information.